Sandtrap offers free returns within 30 days from the date your order was placed. All items must be unworn, unwashed, and in first quality condition with tags attached to be eligible for a return. The return must be in the original packaging and not damaged or altered in any way. A proof of purchase is required to process a return.

Original Shipping charges are non-refundable unless the return is due to damaged or incorrect item sent. Any returns outside of the 30-day return window will not be accepted.

Please contact us at sandtrapcustomerservice@klonelab.com to initiate a return. Once we receive your return request email, we will provide next steps to complete your return.

We value you and want you to be a lifelong customer!

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days. You’ll receive tracking details once your order ships.

If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Reach out to our support team as soon as possible for assistance.